The New Generation Of CX Contact Centres
Supplied by iTCore, Powered by iNet
A great customer experience is key for every business. Empower your agents to focus on clients, and
build loyalty on any channel, anywhere. 66% of consumers prefer to engage with brands via a
number of different channels: email, social media, SMS/text, mail, chat and in some cases, chat bot.
Great Customer Journeys Start Here
Our partner iNet’s CX contact centre solutions are embedded in some of the UK’s most successful businesses.
Packed with features, available per-user-per-month. We can offer:
Omni Channel
Sell more and build loyalty with inbound / outbound voice, dialler, and all digital channels. All inside a single, intuitive platform.
Workflow and Scripts
Powerful scripting handles queries, offers canned responses, and dynamic scripts quickly.
360 views
Speed up transactions with a 360 view of customers, and with screen pop to reduce errors and serve clients better.
Compliant Dialer
Increase live contacts with multi-mode outbound dialer. Preview, Progressive, Predictive and Robot modes. OFCOM compliant.
PCI DSS Compliance
Avoid financial penalties. Accept telephone payments with level 1 PCI DSS compliance standards. Safe, secure, and seamless CX.
Reporting & Insights
Powerful sets of canned reports and custom reports available. With fully configurable real-time dashboards, for up-to-the-minute insights.
Plug ‘n’ Play Integrations
Connect to industry-leading CRM, Help Desk, and other platforms with API.
Secure Telecoms
Tier 1 secure communications, redundant, high-availability. Scalable, on-demand for seasonal or service peaks.
Rapid Deployment
Achieve ROI faster with our SaaS Cloud solution. Available now and ready-to-deploy.
Take your customer facing contact centre to the next level
For a free demo and to talk through your requirements contact us now
Why partner with iTCore and iNet?
Rapid Returns
We deploy your solution quickly, but with care and due diligence, treating every client and their requirements as unique.
Better Customer Service
A 360° client view lets our client’s agents serve their clients with the highest possible service, regardless of channel the client chooses.
Low Risk
We provide a solution that fits your needs at the time. You can add contact channels or additional solutions and services as you need them, not before.
Commercial Flexibility
We offer CAPEX and OPEX models, or a mix of the two.
Network Strength
iNet is a Cloud Communications Network, with 100% network uptime for the last 3 years.
Productivity & Profitability
Automated call workflow and intelligence lets your agents multi-task whilst still delivering exceptional CX.